> ## Documentation Index
> Fetch the complete documentation index at: https://help.storetalk.app/llms.txt
> Use this file to discover all available pages before exploring further.

# What AI staff can and cannot do

> Capabilities, limitations, and what to watch out for.

## What AI staff can do

* Answer questions based on your knowledge base
* Collect customer name, requirement, and urgency
* Route to the right specialist automatically
* Hand off to a human when they cannot help
* Respond in multiple languages

## What AI staff cannot do

* Access live inventory or order systems
* Confirm real-time prices (only what's in your knowledge base)
* Make binding commitments on your behalf
* Process payments or create orders
* Guarantee 100% accurate responses

<Warning>
  Never rely on AI staff for price confirmation or binding customer agreements. Always have a human review escalated conversations.
</Warning>

## When AI staff escalates to a human

If the AI cannot confidently answer — or if the customer asks to speak to a person — the conversation is marked **Agent Handling** in your Inbox. You or your team can take over from there.

Once you have handled the conversation, use the **Re-engage AI** button in the details panel to hand it back to the AI.

<Tip>
  Check the lead info panel before replying to an escalated conversation. The AI collects the customer's name, requirement, and urgency level before handing off — you will have full context before you type a single word.
</Tip>