> ## Documentation Index > Fetch the complete documentation index at: https://help.storetalk.app/llms.txt > Use this file to discover all available pages before exploring further. # BookingPro > Run an appointment-booking business on WhatsApp — services, providers, payments, reminders, video meetings **StoreTalk BookingPro** turns any service business into a WhatsApp-first booking platform. Customers browse your services, pick a provider and a time slot, pay if needed, and receive WhatsApp confirmations and reminders — all without leaving the chat for more than a few taps. It's used by clinics, salons, fitness studios, consultants, tutors, and anyone who books appointments. The app is industry-agnostic — every tenant picks their own labels for "provider", "customer", and "room" so the dashboard reads naturally for your business. ## What customers see When a customer messages you with one of your trigger keywords (e.g. *"book appointment"*, *"doctor"*), they're taken through a short web flow: The customer sees your published services with price, duration, and an "Online" badge if it's a video appointment. Either a specific person or "any available". If only one provider can deliver the chosen service, this step auto-skips. A calendar shows the next available days; tapping a day reveals the open time slots for the chosen provider, in your store's timezone. The customer reviews their booking, optionally adds a note, and pays via Razorpay if the service has a price. Free services skip payment entirely. A confirmation message lands in WhatsApp with the booking details and a branded "Open booking" link that becomes a Join button 15 minutes before the start time. Reminders go out automatically before the appointment (24 hours and 1 hour by default — you can customise this). ## Installing and configuring Open Apps → Marketplace, find **StoreTalk BookingPro**, and click Install. The app is free. Open the app, go to **Settings**, and set: * **Timezone** — appointments are stored and displayed in this zone * **Default language** — the locale used for customer messages (English by default; we also ship Hindi, Malayalam, Tamil, Kannada, and Telugu) * **Industry labels** — what to call providers, customers, and rooms in your dashboard. "Doctor / Patient / Room" for clinics, "Stylist / Client / Station" for salons, etc. * **Scheduling rules** — buffer time, advance days allowed, minimum notice, "any provider" toggle * **Theme color** — applied to the customer-facing storefront * **Reminders** — toggle on/off and pick offsets (presets: 24h, 4h, 1h, 30 min — plus custom) On the Settings tab, in the **Services Used** section, pick which app fulfils the `meet` service — StoreTalk Meet or StoreTalk Zoom. See the [Platform Services guide](/apps/platform-services) if this is your first time configuring it. Open **Services** and add each one. See the [Providers and availability guide](/apps/booking-pro-availability) for the full list of fields. Open **Providers** and add each person who delivers services. Tick which services they can deliver and set per-provider price or duration overrides where they differ from the service default. Open **Availability** and define each provider's working hours by day of week. This drives the slot calendar customers see. In your Flow Builder, add an **App** node, pick BookingPro, and connect it on the success and failure paths. Set the flow's trigger keywords (defaults like *bookingpro*, *doctor*, *clinic*, *schedule appointment* work as a starting point). ## Dashboard tour The dashboard has eight tabs, in this order: ### Dashboard The default landing tab. Four KPI cards at the top — **Today's Bookings**, **Upcoming (7 days)**, **Active Providers**, **On Leave**. Below are two panels: **Today's Schedule** (up to 8 upcoming appointments with time, customer, service, and provider) and **Provider Load Today** (active providers with their appointment counts). ### Bookings Every booking, filterable by status. Two views: **Upcoming** and **All**. Status filters: confirmed, completed, cancelled, no-show, needs-reschedule. For each booking you can: * **Complete** — mark it as completed (terminal status) * **No Show** — mark the customer as a no-show (terminal status) * **Cancel** — cancel the booking (terminal status; reminders are auto-cancelled) * **Reassign** — move the booking to a different provider, with optional reason and a "notify customer" toggle. Only available when you have two or more active providers. Each booking row expands to show its activity log: created, status changed, reassigned, with timestamps. ### Services The catalog of services you offer. Grouped by category, each card shows the colour indicator, duration, price, and an "Online" badge if customers should expect a video meeting. Add, edit, or delete via the modal. See [Providers and availability](/apps/booking-pro-availability) for the field reference. ### Providers The people who deliver your services, grouped by status — Active, On Leave, Pending Invite. Each provider card shows their name, initials, specialty, email, and status pill. The edit modal also exposes per-service overrides for price and duration. ### Availability Per-provider working-hours editor. Add one rule per day of week per provider — for example, "Tara: Mon–Sat 10:00–18:00". This is what powers the slot calendar customers see when booking. ### Locations For multi-site businesses. Define each location, optionally assign rooms to it, and link availability rules to specific locations. Skip this tab entirely if you operate from one place — locations are optional. ### Messages The wording of every WhatsApp message BookingPro sends, editable per locale. See the [Messages and reminders guide](/apps/booking-pro-messages) for the full breakdown. ### Settings Store-level configuration: timezone, default language, scheduling constraints, industry labels, theme colour, reminder offsets, and the **Services Used** picker (where you choose your `payment` and `meet` providers). Most things you'll set once at install time and rarely change. ## Payments If a service has a non-zero price, the customer pays at the Confirm step using whichever payment app you've installed (today, **StoreTalk Razorpay**). On success, the booking moves to *confirmed* and reminders are scheduled. On failure, the customer sees the error and can retry — the booking stays in pending until they complete payment or abandon. If you haven't installed a payment app, BookingPro **degrades gracefully**: services with a price still appear, but the Pay step is skipped and the booking confirms as a free booking. This is by design — see [Platform Services](/apps/platform-services) for how the fallback works. **Known issue (parked):** On staging we've seen Razorpay's UPI modal occasionally not auto-close after a successful payment, requiring the customer to refresh. Card and netbanking are unaffected. We're tracking this and will ship a fix in a future release. ## Video meetings When a service has the **Online** toggle enabled, BookingPro creates a video meeting room **at booking time** — not when the customer clicks Join. The meeting URL is generated by your chosen `meet` provider (Meet or Zoom) and stored on the booking. The customer doesn't get a raw `zoom.us` or `meet.google.com` link in WhatsApp. Instead they get a branded `/booking/:id/join` landing page that: * Shows their booking details (provider, service, time, location, notes) * Counts down to the start time * Reveals a **Join meeting** button **15 minutes before the start time** * Lets you swap the underlying meeting URL on the backend without leaving a dead link in the customer's chat history When a booking is cancelled, completed, or marked no-show, BookingPro tells the `meet` provider to cancel the room — so you don't accumulate stranded meeting rooms. Reassigning a booking to a different provider keeps the same room (the room name may go stale, but it's not worth a round-trip to recreate). ## The booking lifecycle Every booking moves through a defined sequence of statuses, split into two phases: | Phase | Status | What it means | Sends a WhatsApp message? | | ----------- | ---------------------- | ------------------------------------------------------ | --------------------------------- | | Session | `selecting` | Customer is in the storefront picking a service / slot | No | | Session | `booking_confirmed` | Booking placed (and paid for, if paid) | Yes — confirmation with join link | | Session | `booking_abandoned` | Customer left without completing | No | | Fulfillment | `reminder_sent` | Scheduled reminder fired | Yes — reminder template | | Fulfillment | `appointment_starting` | Approaching start time (online services) | Optional | | Fulfillment | `completed` | Service delivered | Yes — depends on your template | | Fulfillment | `no_show` | Customer didn't turn up | Yes — depends on your template | | Fulfillment | `cancelled` | Booking cancelled (by customer or staff) | Yes — depends on your template | | Fulfillment | `rescheduled` | Time changed without cancelling | Yes — new time | The wording of each lifecycle message is editable. See [Messages and reminders](/apps/booking-pro-messages) for how. ## What's available today vs coming soon We're shipping BookingPro in phases. The current build covers everything most service businesses need to start taking bookings; a few items are deliberately deferred. **Available today** * Full dashboard for bookings, services, providers, availability, locations, settings, messages * Per-provider price and duration overrides * Customer storefront with service / provider / slot picker and Razorpay payment * Branded join landing page with countdown * Online appointments via StoreTalk Meet or Zoom, with eager room creation and lifecycle cleanup * WhatsApp reminders with configurable offsets * Phase 1 message i18n — six locales, per-tenant overrides * Provider reassignment with optional customer notification * Industry-adaptable labels **Coming soon** * Customer-facing reschedule and cancel buttons on the join landing page * Phase 2 i18n — per-locale lifecycle messages without needing the JSON editor * Phase 3 i18n — storefront SPA translation and customer-locale auto-capture * Capacity planning views (month heatmap, utilisation reports) * Quick-leave bulk reschedule when a provider is unexpectedly out * Recurring availability rules The full reference for services, providers, per-provider overrides, and availability rules. Customise the WhatsApp wording for every lifecycle event, per locale. Tour of the Settings tab, Activity log, and other apps-page mechanics. How BookingPro plugs into payment and video-meeting providers.