> ## Documentation Index
> Fetch the complete documentation index at: https://help.storetalk.app/llms.txt
> Use this file to discover all available pages before exploring further.

# One knowledge base per AI staff member

> Why focused knowledge bases give better answers than one large file.

Each AI staff member is linked to one knowledge base. This keeps their answers focused — a Sales Executive only knows your product catalogue, a Support Executive only knows your policies.

<Tip>
  Avoid putting everything in one file. Split by topic: products, FAQ, policies, pricing. Then assign the right KB to the right staff member.
</Tip>

<Warning>
  If you attach no knowledge base, the staff member will only use their base training — they won't know anything specific about your business and may give generic or inaccurate answers.
</Warning>

## Example setup

| AI Staff Member   | Knowledge Base            | What they know                       |
| ----------------- | ------------------------- | ------------------------------------ |
| Sales Executive   | `products.txt`            | Catalogue, pricing, bulk discounts   |
| Support Executive | `faq.txt` + `returns.txt` | Policies, delivery, refunds          |
| Order Follow-up   | `order-status.txt`        | How to check order status, timelines |

This separation means customers always get accurate, focused answers — and your AI never quotes return policies when asked about product prices.