> ## Documentation Index
> Fetch the complete documentation index at: https://help.storetalk.app/llms.txt
> Use this file to discover all available pages before exploring further.

# How to write a good knowledge base

> Format, structure, and sample content for accurate AI responses.

## File format

Upload plain text (`.txt`) or Markdown (`.md`) files. Keep one topic per file — for example, one file for your product catalogue and a separate file for your return policy.

## What to include and what to leave out

<CardGroup cols={2}>
  <Card title="Include" icon="check" color="#1a7f5a">
    * Product names, descriptions, specs, and prices
    * FAQs with clear question and answer pairs
    * Return, refund, and shipping policies
    * Working hours and contact details
    * Bulk pricing and discount rules
    * Delivery timelines and areas you serve
    * Payment methods you accept
  </Card>

  <Card title="Leave out" icon="xmark" color="#e8294a">
    * Prices you don't want the AI to quote
    * Internal notes or staff-only information
    * Confidential supplier or cost data
    * Unconfirmed or draft policies
  </Card>
</CardGroup>

## Tips for better AI responses

* Write prices as **₹499** not "four ninety nine" — the AI reads exactly what you write
* Include common ways customers phrase questions: "How much does it cost?", "What's the price?"
* Update your KB whenever prices or policies change — outdated info leads to wrong answers
* Keep sentences short and factual — avoid marketing fluff

## Sample files

<CodeGroup>
  ```txt products.txt theme={null}
  # Product Catalogue

  ## NFC Business Card — Standard
  Price: ₹499 per card (minimum order: 10 cards)
  Material: PVC with NFC chip
  Features: Tap-to-share digital profile, works with all smartphones
  Delivery: 5–7 business days

  ## NFC Business Card — Premium Metal
  Price: ₹1,299 per card (minimum order: 5 cards)
  Material: Stainless steel with NFC chip
  Features: Tap-to-share, scratch resistant, lifetime warranty
  Delivery: 7–10 business days

  ## Bulk Discounts
  Orders above 50 cards: 15% off
  Orders above 100 cards: 25% off
  ```

  ```txt faq.txt theme={null}
  # Frequently Asked Questions

  Q: How long does delivery take?
  A: Standard delivery takes 5–7 business days. Express (2–3 days) is available for ₹99 extra.

  Q: Do you offer cash on delivery?
  A: No, we accept UPI, cards, and net banking only.

  Q: Can I customise the card design?
  A: Yes — every card is fully customised with your name and digital profile link.

  Q: What if my card is damaged on delivery?
  A: We replace damaged cards for free. Send a photo within 7 days of delivery.
  ```

  ```txt returns.txt theme={null}
  # Return & Refund Policy

  Returns accepted within 14 days of delivery.
  Product must be unused and in original packaging.
  Personalised cards cannot be returned unless damaged.

  Refunds are processed within 5–7 business days.
  Refund goes back to the original payment method.
  Shipping charges are non-refundable.

  To return: email returns@yourbusiness.com with your order number.
  We will arrange pickup within 24 hours.
  ```
</CodeGroup>