# StoreTalk Help

## Docs

- [Writing effective Dos & Don'ts](https://help.storetalk.app/ai-staff/dos-and-donts.md): How to give your AI staff clear boundaries that actually work.
- [Getting started with AI Staff](https://help.storetalk.app/ai-staff/getting-started.md): Hire your first AI staff member in 5 steps.
- [What AI staff can and cannot do](https://help.storetalk.app/ai-staff/understanding-limitations.md): Capabilities, limitations, and what to watch out for.
- [StoreTalk Apps](https://help.storetalk.app/apps/apps-intro.md): Extend your WhatsApp flows with apps from the StoreTalk App Marketplace
- [BookingPro](https://help.storetalk.app/apps/booking-pro.md): Run an appointment-booking business on WhatsApp — services, providers, payments, reminders, video meetings
- [Providers and Availability](https://help.storetalk.app/apps/booking-pro-availability.md): Set up services, providers, per-provider overrides, working hours, and locations in BookingPro
- [Messages and Reminders](https://help.storetalk.app/apps/booking-pro-messages.md): Customise the WhatsApp wording BookingPro sends to your customers, in any of six languages
- [Building Apps — Developer Guide](https://help.storetalk.app/apps/building-apps.md): Build a StoreTalk App that plugs into WhatsApp flows via the published SDK
- [E-Commerce App](https://help.storetalk.app/apps/e-commerce.md): Full online store inside WhatsApp — catalogue, cart, checkout, pick & pack, delivery or pickup
- [Delivery vs Pickup](https://help.storetalk.app/apps/e-commerce-delivery-pickup.md): How the two fulfillment types work and what your staff does for each
- [Pick & Pack](https://help.storetalk.app/apps/e-commerce-pick-pack.md): How store staff pick items from shelves, handle unavailable stock, and complete orders
- [Event Bindings](https://help.storetalk.app/apps/event-bindings.md): Decide what WhatsApp does when your installed app fires an event
- [Managing Apps](https://help.storetalk.app/apps/manage-apps.md): Install, configure, and monitor your installed StoreTalk Apps
- [Platform Services](https://help.storetalk.app/apps/platform-services.md): How StoreTalk apps share capabilities — payment gateways, video meetings, and more
- [Plans and usage limits](https://help.storetalk.app/billing/plans.md): What's included in each plan and how usage is counted.
- [Understanding your campaign results](https://help.storetalk.app/campaigns/campaign-results.md): What the stats mean and how to tell if your campaign worked.
- [Sending a WhatsApp Campaign](https://help.storetalk.app/campaigns/campaigns-intro.md): Broadcast a message to hundreds of customers at once — the right way.
- [Advanced AI staff configuration](https://help.storetalk.app/consultants/ai-staff-config.md): Go beyond the basics — persona tuning, knowledge base structure, and escalation logic.
- [New client onboarding checklist](https://help.storetalk.app/consultants/onboarding-checklist.md): A complete step-by-step checklist for setting up a new StoreTalk client from scratch.
- [StoreTalk Consultant Guide](https://help.storetalk.app/consultants/overview.md): Technical setup guides and advanced configuration for consultants helping businesses get started on StoreTalk.
- [WABA setup guide](https://help.storetalk.app/consultants/waba-setup.md): How to connect a client's WhatsApp Business Account, including Meta verification requirements.
- [Your customer contacts](https://help.storetalk.app/contacts/contacts-intro.md): How StoreTalk saves and manages every customer who messages you.
- [Importing contacts from Excel or CSV](https://help.storetalk.app/contacts/import-contacts.md): Bulk upload your existing customer list in two easy steps.
- [Grouping contacts with Segments](https://help.storetalk.app/contacts/segments-guide.md): Create targeted lists to send the right message to the right people.
- [Quick start guide](https://help.storetalk.app/getting-started/quick-start.md): Connect WhatsApp, set up your AI agent, and handle your first customer message in under 30 minutes.
- [Taking over from AI](https://help.storetalk.app/inbox/human-handoff.md): How to handle escalated conversations and re-engage AI when you're done.
- [Welcome to StoreTalk Help](https://help.storetalk.app/introduction.md): Everything you need to get the most out of StoreTalk — WhatsApp automation for Indian businesses.
- [One knowledge base per AI staff member](https://help.storetalk.app/knowledge-base/kb-per-staff.md): Why focused knowledge bases give better answers than one large file.
- [How to write a good knowledge base](https://help.storetalk.app/knowledge-base/writing-good-content.md): Format, structure, and sample content for accurate AI responses.
- [Collect payments in chatbot flows](https://help.storetalk.app/payments/collect-payments.md): Accept payments from customers directly inside a WhatsApp chatbot flow using Razorpay.
- [Managing your sales pipeline](https://help.storetalk.app/pipeline/pipeline-guide.md): Track every lead from first contact to closed deal using a visual board.
- [Accepting a team invite](https://help.storetalk.app/team/accept-invite.md): What your team member needs to do after you send them an invite.
- [Inviting your team](https://help.storetalk.app/team/invite-team.md): Add team members to your StoreTalk account in a few taps.
- [Managing your team](https://help.storetalk.app/team/manage-team.md): Change roles, remove members, and keep your team up to date.
- [Team roles explained](https://help.storetalk.app/team/team-roles.md): What each role can see and do in StoreTalk.
- [Updating your profile and password](https://help.storetalk.app/team/your-profile.md): Change your display name or update your password from Settings.

## Optional

- [WhatsApp Us](https://wa.me/message/storetalk)
- [storetalk.app](https://storetalk.app)