One knowledge base per AI staff member - StoreTalk Help

Each AI staff member is linked to one knowledge base. This keeps their answers focused — a Sales Executive only knows your product catalogue, a Support Executive only knows your policies.

Avoid putting everything in one file. Split by topic: products, FAQ, policies, pricing. Then assign the right KB to the right staff member.

If you attach no knowledge base, the staff member will only use their base training — they won’t know anything specific about your business and may give generic or inaccurate answers.

Example setup

AI Staff Member	Knowledge Base	What they know
Sales Executive	`products.txt`	Catalogue, pricing, bulk discounts
Support Executive	`faq.txt` + `returns.txt`	Policies, delivery, refunds
Order Follow-up	`order-status.txt`	How to check order status, timelines

This separation means customers always get accurate, focused answers — and your AI never quotes return policies when asked about product prices.