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Every time someone messages your WhatsApp number, StoreTalk automatically saves them as a contact. You get a full record — their name, phone number, tags, and conversation history — all in one place.

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How contacts are created

When a new message arrives, StoreTalk checks whether that phone number is already saved:
  • New number — StoreTalk creates a new contact automatically.
  • Existing number — StoreTalk updates their name if it has changed.
Each contact card stores: name, phone, tags, notes, email, and conversation history.

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What you can do with contacts

Search

Find any customer by name or phone number instantly.

Tag customers

Add tags like “VIP”, “Wholesale”, or “Mumbai” to organise your list.

Write private notes

Add notes only your team can see — context that never reaches the customer.

Manage opt-outs

Mark a contact as opted out so they stop receiving campaigns.

Import a list

Upload your existing customer list from Excel or CSV.

Add manually

Create a contact for a customer who hasn’t messaged you yet.
Use tags to organise your customers by type. Tag your “Wholesale” customers and you can send them a targeted bulk pricing campaign later — without messaging anyone who shouldn’t see it.