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Every time someone messages your WhatsApp number, StoreTalk automatically saves them as a Contact. You get a full record — their name, phone number, tags, and conversation history — all in one place.

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How a contact is created

📱 Customer sends a WhatsApp message
            │
            ▼
┌─────────────────────────────────┐
│   StoreTalk receives the msg    │
│   Checks: is this number saved? │
└────────────┬────────────────────┘
             │
     ┌───────┴───────┐
     │               │
     ▼               ▼
Already saved    New number
→ Updates name   → Creates a
  if changed       new Contact
     │               │
     └───────┬───────┘
             ▼
 Contact Card:  Name · Phone · Tags
 Notes · Email · Conversation History

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What you can do with contacts

  • Search by name or phone number
  • Add tags like “VIP”, “Wholesale”, or “Mumbai”
  • Write private notes only your team can see
  • Mark a contact as opted out (they stop receiving campaigns)
  • Import a list from Excel or CSV
  • Add a contact manually for a customer who hasn’t messaged yet
Use tags to organise your customers. Tag “Wholesale” customers and you can send them bulk pricing updates as a targeted campaign later.