Managing Apps

Documentation Index

Fetch the complete documentation index at: https://help.storetalk.app/llms.txt

Use this file to discover all available pages before exploring further.

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Installing an app

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Managing your installations

Open Apps → My Apps to see all your installed instances. Click any row to open its management view. The right panel shows the instance name, its status, and controls for renaming, configuring, and uninstalling. The management view has several tabs:

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Dashboard

A summary of activity for the last 30 days: If the app has its own management interface (for example, a store admin panel), an Open Dashboard button appears in the right panel.

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Settings

Where you tailor the app’s behaviour to your business. The tab is split into a few sections, and you’ll only see the ones that apply to the app you’ve installed:

• Services Provided — appears on apps that fulfil platform services (a payment gateway, a video-meeting provider, etc.). Toggle whether your store offers each service and whether this app should be the default provider.
• Services Used — appears on apps that consume platform services. Pick which provider should fulfil each dependency. For example, a booking app may need a video-meeting provider — you choose between StoreTalk Meet and StoreTalk Zoom here.
• Configuration — fields the app developer declared in its manifest (API keys, business hours, regional settings). Required fields are marked with a red asterisk; the app will not function until they’re filled in. Changes save immediately.
• Event Bindings — for every event the app can fire, you decide what should happen on WhatsApp: send an editable fallback message, start a published flow, or drop silently. See the Event Bindings guide for the full walkthrough.

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Activity

A stats summary plus a unified event-by-event log of everything that happened inside the app — sessions, fulfilment events, and the underlying webhook traffic between StoreTalk and the app. Expand any row for the full request and response payloads. Use this tab when something behaved unexpectedly.

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Contacts

Every customer who has interacted with this app instance, with the date of their first and most recent session.

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Flows

Lists every flow in your account that is currently using this app instance. Use this to understand the impact before making changes to the app’s configuration.

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Details

The app’s full description, feature list, and the total number of businesses currently using it across all StoreTalk accounts.

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Renaming an installation

Each installed app has a name that appears inside the Flow Builder when you pick it for an App node. The default name is the app’s product name. To rename: click Rename Instance in the right panel, enter the new name, and save. Choose a name that describes what this instance does, especially if you have more than one instance of the same app (for example, “Store — Main Catalogue” and “Store — Sale Items”).

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Configuring an app

Some apps require you to supply configuration before they can work — for example, an API key for a third-party service or your business hours for a booking app. The Config section in the right panel lists every required and optional field. Fill in the values and they save immediately. Fields marked with a red asterisk are required; the app will not function until these are provided.

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Uninstalling an app

Click Uninstall App in the danger zone at the bottom of the right panel. Once no flows are using the instance, the uninstall completes instantly. Historical activity data (sessions, orders, contacts) is retained for 90 days after uninstall and then permanently deleted.

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