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File format

Upload plain text (.txt) or Markdown (.md) files. Keep one topic per file — for example, one file for your product catalogue and a separate file for your return policy.

What to include and what to leave out

Include

  • Product names, descriptions, specs, and prices
  • FAQs with clear question and answer pairs
  • Return, refund, and shipping policies
  • Working hours and contact details
  • Bulk pricing and discount rules
  • Delivery timelines and areas you serve
  • Payment methods you accept

Leave out

  • Prices you don’t want the AI to quote
  • Internal notes or staff-only information
  • Confidential supplier or cost data
  • Unconfirmed or draft policies

Tips for better AI responses

  • Write prices as ₹499 not “four ninety nine” — the AI reads exactly what you write
  • Include common ways customers phrase questions: “How much does it cost?”, “What’s the price?”
  • Update your KB whenever prices or policies change — outdated info leads to wrong answers
  • Keep sentences short and factual — avoid marketing fluff

Sample files