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A Segment is a saved group of contacts. When you send a Campaign, you pick a Segment as the audience. There are two types: Static and Dynamic.

Static vs Dynamic

Creating a Static Segment

1

Go to Segments

Click Segments in the left menu.
2

New Segment

Click New Segment and choose Static type.
3

Name it

Give the segment a name (e.g. “Diwali VIP List”).
4

Add contacts

Search and add individual contacts to the list.
5

Save

Save — you can add or remove contacts any time.

Creating a Dynamic Segment

1

New Segment

Click New Segment and choose Dynamic type.
2

Add rules

Add rules — for example: Tag equals “Wholesale”.
3

Narrow it down

Add more rules (e.g. Opted in = Yes) to refine the audience.
4

Save

Save — StoreTalk recalculates the list every time you use the segment.
Dynamic segments are great for ongoing campaigns. Create one called “Active customers” and it will always include your latest contacts automatically.

Dynamic segment rules