Providers and Availability

This page is the deep reference for the Services, Providers, Availability, and Locations tabs in the BookingPro dashboard. If you haven’t installed BookingPro yet, start with the BookingPro overview.

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Services

Open the Services tab and click Add Service. The modal has six fields: Services can also be marked inactive — they stop appearing in the storefront but stay in your data so historical bookings still resolve their service name.

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Providers

Open the Providers tab and click Add Provider. The modal collects:

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Linking providers to services

Below the basic fields, the modal shows every service in your store with a checkbox. Tick each service this provider can deliver. When you check a service, two override fields appear:

• Duration override (minutes) — leave blank to use the service’s default duration
• Price override — leave blank to use the service’s default price

This is how you handle real-world variation. A clinic might offer a 30-minute consultation at ₹500 by default, but a senior consultant takes 45 minutes and charges ₹1,000 for the same service. You set the senior consultant’s overrides; everyone else uses the default.

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Provider statuses

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Availability

Open the Availability tab to define each provider’s working hours. The model is one rule per day-of-week per provider:

• Day of week — Monday through Sunday
• Start time — local time in your store’s timezone
• End time — local time in your store’s timezone
• Location — optional; only used if you have multiple Locations defined

For example, Tara works Mon–Sat 10:00–18:00 IST. You’d add six rules to her — one per working day. To add a lunch break, today the simplest approach is to define two narrower rules per day (e.g. 10:00–13:00 and 14:00–18:00) — explicit multi-shift support is on the roadmap but not in the current dashboard.

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How availability becomes slots

When a customer reaches the slot picker in the storefront:

1. BookingPro looks up availability rules for the chosen provider (or all providers, if “any available”)
2. Slots are generated within those windows based on the service duration
3. Existing bookings are subtracted to avoid double-booking
4. The result is shown as a date calendar — only days with at least one open slot are tappable

The slot calendar respects the provider’s status (skips on-leave providers) and the service’s duration (a 60-minute service won’t show a 30-minute leftover at the end of a window).

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Recurring rules and exceptions

The current rule model is weekly recurring — every Monday at 10:00–18:00 means “every Monday forever”. One-off exceptions (a provider taking next Tuesday off, or a holiday) aren’t yet supported as a feature in the dashboard. Today’s workarounds:

• Provider on leave for a few days — switch their status to On Leave for the duration. New bookings stop, existing bookings stay (you may want to reassign them).
• Single-day office closure — temporarily clear that day’s rule for every provider, then re-add it after.

Quick-leave bulk reschedule is on the roadmap.

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Locations

Multi-location businesses use the Locations tab to define each site. Each location can have:

• A name (e.g. “Indiranagar Branch”)
• An address
• Optional rooms (treatment rooms, courts, stations)

Availability rules can be linked to a specific location, so a provider who works mornings at one branch and evenings at another can be modelled with two rules per day, one per location. If your business operates from a single place, you can ignore this tab entirely — leave the location blank on availability rules and BookingPro will simply not surface a location in customer messages.

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Reassigning a booking

Bookings can be moved to a different provider after they’ve been confirmed. From the Bookings tab, expand the booking row and click Reassign. The modal:

• Shows a dropdown of currently-Active providers (excluding the one already assigned)
• Has an optional reason field (free text — captured in the activity log)
• Has a notify customer toggle — defaults to ON. When on, the customer receives a WhatsApp message telling them about the new provider. The appointment time stays the same.

The Reassign button only appears when you have two or more Active providers — it’s hidden on single-provider stores where reassignment doesn’t make sense. If the booking is for an online service, the existing meeting room is kept. The customer’s join link still works; only the human on the other end of the call is different. If you’d rather give the customer a new link, cancel the booking and create a fresh one instead.